Accounts are billed monthly or annually depending on payment plan. Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written or explicit instructions indicating otherwise.

Invoicing

Customers will be invoiced via email. Those paying by credit card are invoiced 1 day before payment is automatically charged.

Customers needing a printed invoice can print one from their account control panel. Monthly invoicing by mail is available for an additional fee.

Delinquent accounts

Accounts that are 30 days delinquent in payment of balances due will receive a reminder email. If payment, in full, is not received within 7 days of the reminder, the account will be suspended. Accounts which remain suspended more than 2 weeks are subject to termination.

Accounts which are reactivated after having been suspended are subject to a $25 account reactivation fee.

Cancellation

We reserve the right to cancel service at any time for any reason. Should we cancel service, prepaid monthly fees for service not rendered will be prorated and refunded.

Customers may cancel their hosting account(s) at the end of their current billing period. Monthly accounts may cancel at the end of their (current) monthly billing cycle and annual accounts may cancel at the end of their (current) annual billing cycle.  In this case,  no fees will be prorated or refunded.
 

Setup fees, processing fees and domain registration fees are not refundable.

Billing policies & prices